Payment Policy

Payment Policy

At Vexivo.store, we want you to be completely satisfied with your purchase. We offer secure payment options and a straightforward refund and return process.

Accepted Payment Methods

We accept the following payment methods:

  • Shopify Payments (including major credit/debit cards)

  • Shop Pay (including Shop Pay Installments where eligible)

  • PayPal

  • Apple Pay

  • Google Pay

  • Other secure payment gateways available at checkout

All payments are processed through trusted and encrypted payment service providers to ensure the safety of your personal and financial information.

Payment Currency

All prices displayed on our website are listed in the currency shown at checkout. If you are shopping from outside our primary operating country, your bank or payment provider may apply currency conversion rates or international transaction fees. These charges are determined by your bank and are not controlled by Vexivo.store.

Payment Confirmation

Once your payment is successfully completed:

  • You will receive an order confirmation email

  • Your order will be processed only after payment is verified

  • In case of payment failure, the order will not be confirmed

 

Secure Transactions

We use SSL (Secure Socket Layer) encryption and industry-standard security measures to protect your payment details. Vexivo.store does not store your credit/debit card information on our servers.

Refunds and Returns

We offer a 30-day refund and return policy on all products, starting from the date you receive your order.

  • Eligibility: Items must be unused, in their original condition, with all original tags and packaging intact. Certain items (such as final sale or personalized products) may be non-returnable—please check the product page for details.

  • How to Return: Contact us at email support@vexivo.store within 30 days of delivery to initiate a return. We will provide instructions and a return authorization if approved.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong product (in which case, we will cover return shipping).

  • Refunds: Once we receive and inspect your returned item, we will process a full refund to your original payment method. Refunds typically appear in your account within 3-10 business days, depending on your payment provider and bank (e.g., up to 10 days for Shopify Payments or PayPal).

    • Original shipping fees are non-refundable.

    • Transaction fees are not refunded.

  • Exchanges: If you'd like an exchange (e.g., for a different size or color), let us know during the return process—we'll handle it as a return and new order where possible.

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you.

Processing Times and Notes

  • Refund processing begins once the item is received back at our facility.

  • For Shop Pay Installments orders: Refunds will adjust your remaining balance, but any interest already paid is non-refundable.

  • We reserve the right to deny refunds for misuse of our policy or suspected fraud.

If you have any questions, please reach out to our customer support team. We're here to help make your shopping experience great!

Need Help: 

Company Name: Ecom Hyperscale Inc
Store Name: Vexivo
EIN: 33-2283396
Email: support@vexivo.store
Phone Number: +18018018918
Address: 74 E Glenwood Ave Unit #5727 Smyrna Delaware 19977 United States
Customer Support Hours: Monday-Friday 9:00 AM to 5 PM EST.
Response Time: We aim to respond to all emails within 24 hours during business days.

Policy Updates

Vexivo.store reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page.

Thank you for shopping with Vexivo.store.